Refund policy

Returns & Refunds

You may request a return within 30 days after delivery. To be eligible, an item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Contact us at contacto@onebay.store before returning an item. We will provide the return instructions and address after approving the request; please do not send a return to the supplier or to an address not provided by OneBay.

For change-of-mind returns, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, contact us promptly at contacto@onebay.store with your order number and photos so we can review the issue and arrange an appropriate resolution. OneBay will cover reasonable return shipping for an item confirmed to be damaged, defective, or incorrect.

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days; your bank or payment provider may need additional time to post the credit. This policy does not limit rights that cannot be waived under applicable law.